Privacy Policy

Last Update: May 26th, 2018

1. Interpretation

1.1. The Privacy Policy applies to all customers ("you" or "customer" or "client", whether or not capitalized) of StarryDNS or any StarryDNS affiliate upon subscription to the services of StarryDNS or any StarryDNS affiliate ("Services"), including subscription through a third party or any commercial partner.

1.2. By signing up an account, you agree to comply with our policies.

2. Type Of Information Collected

We may collect information from users in a variety of ways, including but not limited to, users visit our website, sign up an account, place an order, submit a support ticket and use services and products offered by us.

2.1. Personal Data

Person data that identifies you or can be used to contact you, including but not limited to your name, email, telephone number, address and third-party information from payment methods, will be collected when you sign up.

For verification purpose, we may also collect your photo of ID and credit cards.

2.2. Non-personal Data

Statistical and other analytical information are collected for all visitors to our website. The non-personal data includes but is not limited to IP address, browser name, computer operating system and screen resolution.

3. Web Browser Cookies

Our website use "cookies" to enhance user experience. Visitors' browsers place cookies on their hard drives for record-keeping and tracking purposes. Visitors may choose to configure their browsers to refuse cookies.

4. How We Use Collected Data

We will collect and use personal data for the following purposes:

  • To provide you the services and products you have ordered.
  • To process your payments.
  • To contact you concerning about your services and products, or to respond to any communications you may send us.
  • To find and prevent fraud
  • To send Emails to keep you informed of updates to your services and products.
  • We use the non-personal data for statistical and analytical purpose in order to better understand of where our visitors come from and to help us design our website better.

    5. How We Protect Your Data

    We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website. Sensitive and private data exchange between the website and its visitors happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

    6. Disclosure Data to Third Parties

    Non personal data may be disclosed to third parties for statistical and analytical purpose.

    We will not disclose your personal information to any third-party other than:

  • To comply with any applicable law, a court or regulatory order, or other statutory requirement.
  • A potential business acquirer as part of any proposed merger, acquisition, debt financing, or similar transaction, or in the event of insolvency, bankruptcy, or receivership in which information is transferred to one or more third-parties as one of our business assets;
  • Third parties providing services on our behalf (such as payment gateways).
  • A fraud detection/prevention service such as FraudRecord or MaxMind.
  • If you sign up via a referral link, your name will be disclosed to referer to let them know that you used their link.

  • 7. Fraud Protection

    FraudRecord and MaxMind are utilized to screen new orders for previous fraudulent activity or misbehavior, and to report existing customers who violate our Terms of Service. In case of a violation, determined as such solely at our discretion, you may be reported to FraudRecord and/or MaxMind for misbehavior.

    8. Your Rights Under GDPR

    If you are a resident of the European Economic Area, You have the following data protection rights:

  • Right to Access, Correct, Update - You have the right to access your personal data and to correct or update it.
  • Right to Erasure - You have the right to request the erasure of any personal data we have collected. However, this right does not override our financial and legal requirements to keep certain data.
  • Right to Object - You have the right to object to the processing of your personal data where we have no legitimate reason to do so.
  • Right to Restrict - You have the right to request the restriction of processing your personal data where there is no legitimate reason for us to do so.
  • Right to Withdraw Consent - You have the right to withdraw consent (unsubscribe) from any marketing communications we may send you.

  • 9. Changes to The Privacy Policy

    StarryDNS reserves the right to update this privacy policy at any time. When we do so, we will revise the Last Update date at the top of this page. We encourage Users to frequently check this page for any changes in order to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and keep aware of modifications.