Acceptable Use Policy (AUP)Last Update: Dec 01, 2020
This Acceptable Use Policy (AUP) applies to all customers ("you" or "customer" or "client", whether or not capitalized) of StarryDNS or any StarryDNS affiliate upon subscription to the services of StarryDNS or any StarryDNS affiliate ("Services"), including subscription through a third party or any commercial partner.
Customer agrees to use the Services only for lawful purposes, in compliance with all applicable laws, and in compliance with this AUP. If customer uses the Services for unlawful purposes or not in compliance with all applicable law, or is, or uses the Services, not in compliance with this AUP, then StarryDNS may exercise the rights as to what constitutes a violation of our policies
2. Illegal Use
Our services and products can only be used for lawful purposes. Transmission of, distribution of, storage of, or linking to any material in violation of any applicable law or regulation is prohibited.
3. Prohibited Uses
The following are strictly prohibited uses and may result in immediate suspension and/or termination if detected on your account:
Users are not allowed to send out SPAM, including but not limited to:
When we receive abuse report, or detect that the services or products are used for SPAM purposes, we will send email notification to the user including logs/details (not logs/details if reporting party wishing to protect their spamtrap), user must take immediate investigation and take steps to secure the server and site from further AUP violations. If we haven't heard back from user after 24 hours, we will suspend the related services or products.
5. Hardware Resource Usage
5.1. Unless stated, Hardware on Web Hosting and VPS Hosting are based on fair use policy. User is prohibited to occupy hardware resource all the time. (e.g. Run softwares that occupy hardware resource, continuous dd burning)
5.2. Dedicated Servers or web hosting and VPS hosting with dedicated resources are not limited by this policy.
6. Network Resource Usage
6.1. Unless stated, network on all services and products are based on fair use policy. User is prohibited to occupy network resource all the time. (e.g. BitTorrent, LIULIANGKUANG)
6.2. Services or Products with dedicated bandwidth are not limited by this policy.
7. Denial-of-service attack
7.1. The related IP will be nulled for 24 hours if your servers or products are targets of DDoS attack.
7.2. The related services or products will be suspended immediately if they are used to send any DDoS attacks until user takes steps to secure the server from further AUP violations.
7.3. We reserve the rights to suspend the services or products if they are frequently involved in DDoS attacks.
8. General Abuse
When we receive general abuse report, we will forward it to user and require the user to take actions in 24 hours, failure to do so will result in suspension of related services or products.
9. Abuse Complaint
Please follow the link to submit your complaints with related logs: https://my.starrydns.com/submitticket.php?step=2&deptid=2
10. Right Reserved
10.1. StarryDNS reserves the right of final explanations regarding to this AUP.
10.2. StarryDNS reserves the right to modify this AUP at any time without prior notice.